Need to check on or change an order? See how you can modify or cancel items, edit your shipping or email address, track a shipment, print an invoice, and more.
and sign in with your OnSale ID and password to get a
summary of orders. You’ll see your order number, the date the order was placed, the status of the order, the shipping method, and package tracking information for items that have shipped.
Order status messages Commonly used order statuses include:
Not yet shipped - We've received your order and are processing it. If you need to cancel or change items in your
Prepared for Shipment - Your items have already been prepared for shipment and cannot be changed online or by our customer service department. We’ll send you an email when your item(s) have shipped.
Shipped - We've shipped your order using the shipping method you selected. You can track your shipment from
If you ordered multiple items, you may receive separate
shipments.
Click the tracking number to view the status of your package on the carrier’s website. Tracking information may not be immediately available. The U.S. Postal Service and other carriers may not provide tracking information.
and select to view the order details for the order containing the
the item(s) for which you want an invoice. Click the “Print all invoices” link on the Order Details page to get a printable image of your invoice(s). You can also select to print individual invoices for a particular shipment.
