If you are not satisfied with your purchase, you may return most items within 30 days of the date of shipment. We will exchange items or give you a refund for the full amount of your order.  All returned or exchanged items must be in their original box and include packing material, manuals and all accessories.  A restocking fee of 15% may be charged if your product is not returned in its original unopened condition/box or is missing packing material, manuals or any accessories.*

Return Process

Contact OnSale at 1-888-760-0300 within 30 days of shipment for a Return Authorization (RA) number before returning product.  No returns will be accepted without a RA number.  Once an item arrives at OnSale, we will immediately send a replacement or issue a refund.  Returns must be made within 15 days of Return Authorization.

Warranty & Service

Warranties for computers & electronics sold by OnSale are supported by the product manufacturer.  If a product requires service under warranty, customers are directed to contact the customer support of the individual manufacturer. 

*Please note exceptions: 

• No returns accepted on personalized/engraved iPods (except if product arrives dead on arrival) or opened software.
• 7 day limit on the return of unopened software.  Defective software may be returned within 7 days of invoice date only for exchange of same title.